A management challenge like no other
A unique business, in an unrivalled setting, for you to run, develop and grow. Being a General Manager at the National Trust is a truly incomparable management challenge. For over a century, we’ve been taking care of amazing places so that everyone can enjoy them. While our purpose has never changed, we’ve had to change how we approach it to keep up with the times. Right now, we’re working harder than ever to reach out to new audiences. We’re being bolder and more creative than ever about what we do and how we do it. We’re constantly looking at new ways to generate income to put back into our vital work. And to make the most of these incredible places, we need high profile General Managers to deliver an ambitious vision.
General Managers are given their own large property or portfolio of places to manage – this could be one of Britain’s most treasured castles, acres of countryside, a spectacular stretch of coastline or an iconic inner-city landmark. You’ll have commercial operations and services to oversee – conservation, retail, catering, marketing, gardening, land and estate management – and multidisciplinary teams of staff and volunteers to coach, motivate and lead. Influential and inspirational, you’ll make sure everyone from shop assistants and senior managers to visitors and supporters are engaged and happy. It’ll be your responsibility to define business plans, seize opportunities and overcome challenges, keeping costs down and revenues up. Yes, we’re looking for fresh new ideas but it’s about a lot more than just blue sky thinking. You’ll need the drive and impact to make change happen, making the most of every penny you invest.
We believe it’s an opportunity like no other. An opportunity to essentially run your own business within a well-respected national institution. The future of loved places or spaces will be in your hands and you’ll have the freedom and autonomy to make key decisions. We’re not prescriptive about where you come from either. Of course, you’ll need to be passionate about our work, but some of our most successful General Managers have come from retail and hospitality rather than the heritage sector. Business development expertise is crucial. As is a track record of leading change, thinking commercially, managing large budgets and diverse teams of people. It’s much more than simply care-taking. It’s a chance to create a legacy and enjoy an incredibly rewarding career.