Think and act in the interests of ‘one National Trust’, not just in the interests of our own part of the organisation, be that a directorate, region or property
Build trust and confidence between ourselves and different parts of the organisation: for example, between Enterprises (trading company) and the Trust (charity), between the centre, the regions and the property, between staff and volunteers
Learn from our own and others’ experiences all the time, inside and outside the Trust – and not be afraid to admit mistakes
Achieving Results
Take and accept personal responsibility for what we do
Focus on results rather than the process for getting there
Act prudently with our resources, both money and people
Learn from our own and others’ experiences all the time, inside and outside the Trust – and not be afraid to admit mistakes
Being Innovative
Be ready to experiment and take some informed risks in what we do
Think and act creatively
Communicating
Communicate and share information with each other
Take pride in all we do
Making Decisions
Make clear and timely decisions and make sure there is accountability for putting them into practice and judging results
Serving Customers
Understand and meet our customers’ needs, whether the customer is a visitor, a tenant, a volunteer, a partner, a policy maker or another member of staff
