Ways of Working

Working Together

• Think and act in the interests of ‘one National Trust’, not just in the interests of our own part of the organisation, be that a directorate, region or property
• Build trust and confidence between ourselves and different parts of the organisation: for example, between Enterprises (trading company) and the Trust (charity), between the centre, the regions and the property, between staff and volunteers
• Learn from our own and others’ experiences all the time, inside and outside the Trust – and not be afraid to admit mistakes

Achieving Results

• Take and accept personal responsibility for what we do
• Focus on results rather than the process for getting there
• Act prudently with our resources, both money and people
• Learn from our own and others’ experiences all the time, inside and outside the Trust – and not be afraid to admit mistakes

Being Innovative

• Be ready to experiment and take some informed risks in what we do
• Think and act creatively

Communicating

• Communicate and share information with each other
• Take pride in all we do

Making Decisions

• Make clear and timely decisions and make sure there is accountability for putting them into practice and judging results

Serving Customers

• Understand and meet our customers’ needs, whether the customer is a visitor, a tenant, a volunteer, a partner, a policy maker or another member of staff
• Take pride in all we do